Terms & Conditions

These terms and conditions ("Terms", "Agreement") are an agreement between Wooden Owl Design Studio and the Customer. This Agreement sets forth the general terms and conditions of your purchase of furniture and any related products sold by Us

Orders:

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason at any time.

Pricing and Payment:

All prices are in INR and are subject to change without notice. Payment must be made in full before the delivery of the furniture. We accept payment via [Cards, Bank Transfer, and UPI ], and all transactions are secure.

Delivery:

Delivery times provided are estimates only and are subject to change. We will make every effort to deliver the furniture within the estimated timeframe Any delay or failure in delivery shall not entitle You to cancel the order or claim compensation unless agreed upon in writing.

Returns and Exchanges:

Stocked Furniture-  We carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us immediately. Furniture that is refused because it does not fit through an entryway will be the customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will offer replacement or refund for any defective items within 15 days of the receipt of the product in our warehouse. This means that once the refund is approved, the customer will get the refund within 15 days in his/ her account. For merchandise picked up at home, refunds will be processed once it has been received at our warehouse. Depending on your pick-up location, the processing of this refund can take up to 30 days..

Custom Furniture - Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY.

Warranty: We offer a warranty on all furniture against defects in materials and workmanship. The warranty period and terms vary by product, as specified in the product documentation. Our warranty does not cover damage resulting from misuse, neglect, or unauthorized repairs.

Limitation of Liability:

In no event shall We be liable for any indirect, consequential, special, or punitive damages arising out of or relating to Your purchase. Our total liability for any claim arising under this Agreement shall not exceed the purchase price of the furniture.

Contact Us

If you have any questions about these Terms, please contact us at hello@wods.in.